Customer Success Specialist
Job in
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-06-26
Listing for:
Hennigenclosuresystems
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Customer Success Specialist Position Responsibilities
- Respond to customer inquiries, via phone or email, in a timely and professional manner.
- Process orders, quotes, returns accurately and efficiently.
- Collaborate with sales, engineering, and operations team to resolve customer issues.
- Maintain customer records and order documentation in CRM/ERP system.
- Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness.
- Responsible for communicating with internal representatives to follow-up on quotations.
- Responsible for coordinating information between the customer, engineering department, and production department.
- Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
- Responsible for releasing work orders as required to the manufacturing team in order to fulfill customer requirements.
- Education:
High school diploma or GED - Training:
Job related as specified in Employee Training Record/Summary, for this position. As required to fill skills gap. - Skills:
Microsoft Office, Outlook or other email platform - Experience:
Mechanical aptitude, strong organizational skills, proficient in written and verbal communication, ability to multitask, prioritize and problem solve effectively. - Other:
Strong attention to detail. Team oriented with customer first mindset, prior b2b customer service experience a plus. - Working conditions:
Office environment with occasional interaction with shop floor and shipping.
Standard business hours
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