Customer Service Representative

Job Purpose

Responsible for delivering high‑quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives.
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations.
• Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications.
• Actively support outside sales team members by:
• Assisting with quotes and customer communication
• Providing product, pricing, and availability information
• Helping resolve customer issues and escalations
• Research issues, interpret available information, and use critical thinking to solve problems independently.
• Maintain organized records of quotes, orders, and customer interactions.
• Assist other customer service representatives to support overall team performance and workload.

• High School Graduate or GED.
• Strong customer service and communication skills.
• Strong collaboration skills across multiple departments.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proven ability to analyze information and solve problems with limited direction.
• Basic technical aptitude with the ability to learn product applications.
• High attention to detail and accuracy.
• Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred.

• Lift/Carry up to 20 lbs frequently.
• Stand frequently.
• Walk frequently.
• Sit constantly.
• Reach outward frequently.
• Reach above shoulder occasionally.
• Operate with occasional squat or kneel.
• Push/Pull up to 25 lbs occasionally.

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.