Teller,Customer Service/HelpDesk Job Rockford area,Illinois USA,Customer Service/HelpDesk

Organization Overview

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary

Provides outstanding customer service by handling customer transactions in a prompt, accurate, and professional manner. Maintain cash drawers and engage in service activities such as check cashing, withdrawals, deposits, and answering customer inquiries to ensure customer needs are met in a timely manner. Refers customers to appropriate department for product and service needs uncovered during business transactions and/or conversations.

Primary Responsibilities

Customer Experience

Provide the internal and external customer with superior customer experience including friendly demeanor, can‑do attitude, and willingness to always help whether on the phone or in person.
Follow‑up with customer in a timely manner
Provide accurate information
Establish a rapport with the customer

Performs a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank.

Verifies checks and other items for proper endorsement and negotiability; verifies signatures and account balances; reconciles checks and cash for deposits; records and processes night deposits, bank by mail transactions, and change orders.

Balances and maintains a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensures actual cash count matches teller system balance; researches any balancing errors; monitors cash level of drawer and branch within established limits.

Assist in the daily balancing of vault and coin machine as needed

Satisfy consumer customer service requests including but not limited to online banking (mobile banking) functions, safe deposit needs, check orders, issuing debit cards, etc.

Meet and exceed established referral goals by explaining and promoting bank & partner products and services.

Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc.

Assistant in training needs of team members

Assist other staff members with projects as needed.

Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer’s private information.

Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

Customer Service:
Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Communicator:
Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions.

Organizational:
Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established time frames.

Interpersonal:
Interact with others positively and build relationships with internal and external customers.

Adaptable:
Able to change approach or method to best fit the situation, deal with frequent change, delays, or unexpected events.

Judgement:
Intuitive curiosity to investigate and follow through. Sound decision‑making abilities, working within the scope of…

Teller, Customer Service​/HelpDesk

Teller, Customer Service/HelpDesk