Customer Service Representative - Onsite

Onsite Customer Service Representative

Location: Oak Brook, IL (900 Commerce Dr #310)

Work from the Oak Brook office to handle inbound and outbound calls, assist customers with account updates, billing questions, service inquiries, new account setups, and other customer service tasks. Provide a script‑beyond support role and foster community engagement.

Agent assisted a homeowner anxious about a mandatory notice, reviewed existing plans, identified missing coverage, explained benefits, investigated potential scam, and secured new coverage—resulting in a satisfied and protected customer.

• High school diploma or GED
• Typing speed of at least 25 words per minute
• Intermediate to advanced technical proficiency, toggling between multiple systems while communicating
• Open availability 7 days a week
• Pay starts at $14 per hour during training; rates vary by program fit

• Reliable transportation to and from 900 Commerce Dr #310, Oak Brook, IL
• Residency within commuting distance of the site
• Personality that thrives on social connections, events, mentoring, and growth opportunities

Results‑CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.