Event Guest Services Representative - Hard Rock

Job Description

The Usher ensures a seamless and enjoyable experience for guests attending live performances. The Usher assists guests with ticketing, provides directions around the theater, and answers questions about the show under close supervision.

• Assists guests with ticketing and seating arrangements, providing friendly and efficient service to ensure a smooth entry into the venue.
• Handles and processes ticket sales and exchanges under close supervision, accurately recording transactions and maintaining an organized ticketing system.
• Provides clear and concise directions to guests, guiding them to their assigned seats and assisting with any special seating requirements.
• Collects necessary information from guests, such as feedback forms or surveys, to gather valuable insights and improve the guest experience.
• Communicates important information to guests, such as performance start times, intermission durations, and any venue policies or safety guidelines.
• Assists with inspecting and regulating the seating area, ensuring cleanliness, proper signage, and adherence to safety regulations.
• Monitors and documents any incidents or disruptions during performances, promptly resolving issues or escalating them to appropriate personnel.
• Maintains a professional and welcoming demeanor, addressing guest inquiries and concerns with empathy and efficiency.

• High School Diploma preferred.
• Excellent customer service skills.
• Strong communication skills.
• Ability to follow oral and written directions, read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to remember details about the shows/venue.
• Be flexible to work varying shifts and time schedules as needed.

• Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check.
• Must be 18 years of age or older.
• Must be able to work holidays, weekends, flexible shifts, and/or unusual hours.

$2 - $50/