Customer Service Representative

Job Description:

Job Purpose Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.

Duties & Responsibilities Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives

Prepare accurate and timely quotes, including complex pricing and lead time evaluations

Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications

Actively support outside sales team members by:

Assisting with quotes and customer communication

Providing product, pricing, and availability information

Helping resolve customer issues and escalations

Research issues, interpret available information, and use critical thinking to solve problems independently

Maintain organized records of quotes, orders, and customer interactions

Assist other customer service representatives to support overall team performance and workload

Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.

Health, Safety, Environment, Quality and Ethical Standards Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.

Organization This position has no supervisory responsibilities.

Key Skills and Qualification High School Graduate or GEDStrong customer service and communication skills

Strong collaboration skills across multiple departments

Ability to manage multiple priorities in a fast-paced environment

Proven ability to analyze information and solve problems with limited direction

Basic technical aptitude with the ability to learn product applications

High attention to detail and accuracy

Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.

SAP experience preferred

Physical Requirements Physical Demands Lift/Carry

StandF (Frequently)
WalkF (Frequently)
SitC (Constantly)
Reach OutwardF (Frequently)
Reach Above ShoulderN (Not Applicable)
ClimbN (Not Applicable)
CrawlN (Not Applicable)
Squat or KneelO (Occasionally)
BendO (Occasionally)10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)
Over 100 lbsN (Not Applicable)
Push/Pull
12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-40 lbsO (Occasionally)41-100 lbsN (Not Applicable)
N (Not Applicable)
Activity is not applicable to this occupation.

O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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