Complaint Coordinator

Job Summary

Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

• Log complaints into SAP Complaint system and gather all pertinent information required to log this in the system.
• Issue call tags, Salesforce notifications, credits, and replacement orders as required for complaint resolution.
• Ensure complaints are closed within the system properly.
• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag.
• Issue RGA's and product returns as needed.
• Send out Customer Satisfaction Surveys.
• Follow up with Salesforce for needed information on outstanding issues following the time frames established in written procedures.
• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.
• Ensure written procedures are followed.

• High School Diploma or equivalent.
• Intermediate level skill in Microsoft Excel (e.g., using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (e.g., inserting headers, page breaks, page numbers, tables and/or adjusting table columns).
• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction.

• Anticipated salary range: $18.75 - $27.25 per hour.
• Salary will vary based on applicant’s location, education, experience, skills, and abilities.
• Medline will not pay less than the applicable minimum wage or salary threshold.
• Benefits for employees working 30 or more hours per week on average: health insurance, life and disability, 401(k) contributions, paid time off, etc.
• For roles where employees work less than 30 hours per week: benefits include 401(k) contributions, paid time off, and access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.