Customer Service Team Lead - Bilingual

Customer Service Team Lead – Bilingual

Location:

Kenosha Branch – 12355 Uline Way, Kenosha, WI 53144.

Compensation: $33 to $38 per hour.

We are looking for a bilingual leader to coach and develop our customer service team, ensuring fast, friendly, and customer‑focused experiences.

• Coach and develop bilingual Customer Service Representatives in product knowledge, policies, procedures, and performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information, training, and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

• High School diploma or equivalent required;
  Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership or supervisory role preferred.
• Effective communication skills.
• Bilingual (English / Spanish) – fluent in both verbal and written forms.

• Complete health insurance coverage.
• 401(k) with 6% employer match starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Employee perks such as an on‑site café featuring affordable daily meal options from local restaurants.
• On‑site fitness center and walking paths.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. Uline is an equal‑employment opportunity employer. All positions are on‑site.