Cust Service Rep - Temporary

Primary Purpose

As a Temporary Customer Service Representative, you are a main point of contact for our customers. This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement.

To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35

WPM, in addition to interviewing for the position. See further details below in primary duties, qualifications and job scope to ensure you understand all aspects of the job.

• Main point of contact for our customers.
• Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

• The work location may be in Oakbrook Terrace, Oakbrook, Maywood, or any other suitable location as determined by the Company and is based on a 24/7 operation.
• This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need.
• There is a probationary period which includes a strict attendance and tardiness policy.
• This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement.
• This position also requires participation in the local union and payment of union dues. Candidates only apply that can adhere to working the required schedule as described above.

• Two years of customer service experience (preferably in a call center environment)
• High School Diploma or GED Equivalent
• Ability to work rotating shifts (including third shift) required
• Strong computer skills and communication skills
• Bilingual in English and Spanish [if role is posted as bilingual]
• Successful completion of the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35
  
  WPM, in addition to interviewing for the position
• E-mail may be the only mode of communication and will be used when contacting applicant for testing or interviews, please no phone calls. We regret we cannot contact each applicant individually.

Previous customer service in a high-volume customer-oriented industry strongly preferred.

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr.
• Medical Insurance
• Retirement benefits
• Floating and fixed holidays and sick time
• Employee Assistance Program and resources for mental and emotional support

Note:

Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.