Travel-Forward Airport Customer Service Agent
Job in
Rockford, Winnebago County, Illinois, 61101, USA
Listed on 2026-07-18
Listing for:
Southwest Airlines
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Southwest Airlines is seeking a Customer Service Agent in Springfield, IL to assist travelers at the ticket counter, baggage area, and gate. You will provide friendly, patient service while handling ticketing, check-in, and inquiries with a computerized system.
Candidates should be able to multitask under pressure and work to maintain Southwest’s hospitable traveler experience. The role emphasizes customer care across a fast-paced environment, with focus on accuracy, communication, and teamwork.
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