Customer Service Representative

Position Title:

Customer Service Representative Salary: $40,560 per year QPS Employment Group has a great Customer Service Representative position available at a company in Rockford, IL. This is a direct hire position.

Customer Service Representative Responsibilities include but are not limited to:

• Provide exceptional customer service.
• Follow established Customer Identification Policy to properly identify customers.
• Adhere to all rules and regulations.
• Open new deposit accounts (DDA, SAV, COD, IRA, HSA) and provide proper disclosures following bank and federal guidelines.
• Update customer information as needed (name, address, phone, email, etc.).
• Process teller transactions accurately and efficiently.
• Accurately balance cash drawer.
• Continually develop product knowledge.
• Assist customers with unauthorized entries/fraud.
• Perform customer research.
• Order new or replacement debit cards.
• Support all aspects of Safe Deposit Boxes (open, close, maintain, entry).
• Prepare documents for wire transfers.
• May also perform other duties including notary services, balancing the ATM, processing overdrafts.

Customer Service Representative Requirements:

• High School Diploma or equivalent.
• Customer service experience.
• Cash-handling experience.
• Teller experience preferred.
• Strong communication skills.
• Strong interpersonal skills.
• Strong professionalism.
• Proficient computer skills (Microsoft Word and Excel).
• Excellent organizational skills.

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process
• Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee! Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.