Season Ticket Member Services Assistant
Listed on 2026-08-06
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Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep
Season Ticket Member Service Assistant
The Season Ticket Member Services Assistant is a part-time position, responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford Ice Hogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.
Primary Responsibilities:
- Support the entire Revenue Generation team via ticket inquiry phone, live chat and email support. Assist Season Ticket Members with various inquiries and requests.
- Maintain diligent and real-time Salesforce CRM entries.
- Other duties and responsibilities as required.
Qualifications & Requirements:
- Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
- Superior written and verbal communication skills.
- Ability to work independently and effectively with others at all management levels.
- Superior organization and time management skills.
- Ability to solve problems independently with customized solutions.
- Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet. Experience with ticketing systems (Ticketmaster Archtics) is a plus.
- Passion for sports and hockey.
- Ability to work nights, weekends, and holidays as event schedule commands.
- Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
- Demonstrated aptitude for driving results
- High attention to detail
The Team:
The Rockford Ice Hogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Black hawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.
As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.
The Rockford Ice Hogs' goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.
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