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Customer Care CSI Specialist — Service Experience Pro
Job in
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-08-07
Listing for:
Napleton Automotive Group
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
The Ed Napleton Automotive Group is seeking a Customer Care Specialist to be the primary contact before and after service appointments. You will help prepare customers for visits, verify needs, confirm date and time, and follow up after service to ensure satisfaction.
This role thrives in a fast-paced environment and is dedicated to delivering an outstanding customer experience by phone. We offer a competitive pay range, medical/dental/vision insurance, 401k, paid vacation and sick time,
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