Inside Account Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're looking for an Inside Account Specialist (IAS) to be a trusted partner to our Aftermarket Sales Representatives, providing exceptional customer support, accurate order management, and proactive account assistance. This role serves as a critical link between customers, sales, and internal teams, helping ensure a seamless customer experience while supporting account growth and retention.

Working closely with a team of 2-3 Aftermarket Sales Representatives, you'll help manage customer relationships, coordinate orders, resolve issues, and deliver the high level of service our customers depend on.

This is more than a traditional customer service position. You'll play a key role in supporting revenue growth, strengthening customer relationships, and driving operational excellence across the entire sales process. Your ability to balance customer needs, sales support, and administrative responsibilities will directly impact customer satisfaction and business success.

• Serve as a primary support resource for Aftermarket customers, responding to inquiries and requests with urgency and professionalism.
• Partner with Aftermarket Sales Representatives to strengthen customer relationships and support account growth.
• Provide timely updates regarding quotations, orders, shipments, pricing, and account information.
• Support low-volume customer accounts and prepare smaller-value quotations.

• Enter and manage customer orders in SAP with a high degree of accuracy.
• Issue order confirmations and proactively communicate order status updates.
• Coordinate customer requests related to:
• Invoice and packing slip copies
• Lead times and delivery estimates
• Inventory availability
• Shipment tracking
• Credit and rebill requests
• Return Material Authorizations (RMAs)
• Certificates of Conformance (CoC)
• Certificates of Analysis (CoA)
• Establish new customer accounts and maintain accurate customer records and documentation.
• Ensure customer information remains current and compliant with company policies.

• Work closely with Sales, Operations, Finance, Customer Service, and Logistics teams to resolve customer issues.
• Provide backup support for fellow Inside Account Specialists as needed.
• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.

• Delivering exceptional customer experiences that drive loyalty and retention.
• Supporting Aftermarket Sales Representatives in achieving territory growth objectives.
• Ensuring accurate and efficient order processing from quote to delivery.
• Strengthening cross-functional collaboration to resolve customer challenges quickly and effectively.

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• 2+ years of experience in sales support, inside sales, customer service, or account management.
• Experience working within ERP systems; SAP experience strongly preferred.
• Proven ability to collaborate effectively with cross-functional teams.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

• Experience supporting industrial, manufacturing, water technology, or aftermarket sales organizations.
• Knowledge of order management, logistics, and customer account processes.
• Experience using CRM systems and sales reporting tools.

• You enjoy building relationships and delivering outstanding customer service.
• You are highly organized and thrive in a fast-paced environment.
• You take ownership, solve problems proactively, and follow through on commitments.
• You collaborate effectively across teams and communicate with confidence.
• You balance attention to detail with a strong sense of urgency and customer focus.

• $25-$28 per hour + bonus opportunity
• 20 days PTO starting on day one, plus paid holidays
• Day-one medical, dental, and vision coverage
• Generous retirement savings plan with company contributions
• Paid parental leave
• Tuition reimbursement
• Career growth and professional development opportunities
• Employee wellness programs and discounts
• Recognition and rewards…