Trainer & Facilitator

Position Summary

We are seeking a dynamic and engaging Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through the delivery of high-impact training programs. The ideal candidate is a confident presenter and facilitator who enjoys working directly with learners, leading discussions, and creating an engaging learning environment. This role is primarily focused on training delivery, facilitation, coaching, and learner engagement.

The Trainer & Facilitator will be responsible for presenting training content, leading classroom and virtual learning experiences, and reinforcing key behaviors that drive performance. The ideal candidate thrives in a global training environment and is comfortable presenting to diverse audiences, including call‑center agents, brand ambassadors, team leaders, operational leaders, and clients. This individual will serve as a representative of the Global Training & Education team and should possess the professionalism, credibility, and communication skills necessary to effectively engage audiences, build trust, and drive learning outcomes across multiple levels of the organization.

• Deliver instructor‑led training in both virtual and in‑person environments
• Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
• Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
• Create a positive and interactive learning environment that encourages participation and engagement
• Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
• Reinforce training concepts through follow‑up sessions, huddles, coaching activities, and ongoing learner support
• Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
• Partner with Training Leadership and operational leaders to support training initiatives and performance goals
• Provide feedback on learner performance, training effectiveness, and development opportunities
• Maintain training records, attendance tracking, and required documentation
• Support continuous learning initiatives and ongoing employee development programs
• Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners

• 2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related field
• Demonstrated ability to confidently present and facilitate in front of groups of varying sizes
• Strong public speaking, presentation, and communication skills
• Ability to engage audiences, manage classroom dynamics, and drive active learner participation
• Experience facilitating virtual training sessions using video conferencing and learning platforms
• Strong interpersonal skills with the ability to build credibility and rapport with learners and leadership
• Ability to simplify complex information and present it in a clear, engaging manner
• Professional presence and strong verbal communication skills
• Experience working in customer service, sales, call‑center, hospitality, or service‑oriented environments is preferred
• Proficiency with Microsoft Office, including PowerPoint, Word, Outlook, and Teams
• Bilingual or multilingual language skills are a plus
• Willingness and ability to travel, as needed

• Energetic and engaging presentation style
• Ability to command a room and maintain audience attention
• Comfortable presenting to small and large groups, both virtually and in person
• Strong facilitation and classroom management skills
• Professional presence with the confidence to represent the Global Training & Education team in front of call‑center agents, brand ambassadors, leaders, clients, and business partners
• Ability to build credibility quickly and establish strong learner engagement
• Adaptable and comfortable responding to learner questions and business needs in real time Experience working within a global or geographically dispersed training environment is a plus
• Passion for…