Customer Support Engineer

Job Description

Join a growing team focused on keeping mission-critical cooling systems operating at peak performance. This role is ideal for an engineer who enjoys troubleshooting technical issues, supporting customers, and coordinating service activities from diagnosis through resolution.

• Troubleshoot and resolve industrial chiller system issues involving refrigeration, electrical, mechanical, and fluid components.
• Monitor system alarms, service requests, and customer inquiries to ensure timely response and resolution.
• Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools.
• Assist field service teams with diagnostics, root cause analysis, and corrective actions.
• Create and deliver service documentation, performance updates, and customer reports.
• Escalate urgent issues and communicate effectively with customers, service providers, and internal teams.
• Partner with engineering and operations teams to improve equipment reliability and serviceability.
• Support training initiatives for customers, technicians, and internal personnel.

• Bachelor's degree in Engineering or a related technical discipline.
• 1-3 years of experience in manufacturing, industrial equipment, or a technical service environment.
• Strong troubleshooting skills with mechanical and electrical systems.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Experience working with ERP systems and business software platforms.
• Strong customer service mindset with effective written and verbal communication skills.
• Ability to prioritize multiple tasks and perform well in a fast-paced environment.

Salary Range: $75,000-$90,000

Benefits:

• Health, dental, and vision, life, short/long term disability insurance
• 401(k) offering
• Paid time off and holidays (80 hours PTO)
• Paid sick leave where applicable by state law.

Equal Opportunity Employer/Veterans/Disabled

• To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

Pay Details: $75,000.00 to $90,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.