Rep - Players Club; Part Time

Position: Rep - Players Club (Part Time)
## Rep - Players Club (Part Time)
Apply locations:
Hard Rock Casino Rockford time type:
Part time posted on:
Posted Yesterday job requisition :
R6781

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

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* POSITION SUMMARY:

** The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guests of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.
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* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
** Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
* Service all customers at the customer service booths and VIP room; greet bus arrivals; conduct property tours; and assist in promotional events.
* Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services, and amenities available as well as any special targeted player events.
* Approve and issue limited comps to mid and high-end rated players based on established guidelines.
* Coordinate comp paperwork, including room, food and beverage, special events and transportation for Casino/Executive Host, VIP Services, and casino personnel.
* Coordinate reservation responses for special events and necessary accommodation for mid to high-end guests as requested.
* Handle difficult customer interactions and directs other customer disputes to the appropriate authority.
* Control and monitor access to VIP amenities by tracking each member’s visit.
* Keep current with and can execute all player recognition programs (e.g., member card, cash back programs, comping, etc).
* Consistently display positive attitude and high service standards.
* Respond to customer and co-workers’ inquiries in a prompt and courteous fashion.
* Perform data entry, documentation, inventory, and other administrative duties assigned with accuracy, thoroughness, and speed.
* Adhere to all Company and departmental policies, procedures, and practices.  Report all irregularities to the appropriate party.
* Adheres to all Illinois Gaming Regulations.
** NON-ESSENTIAL JOB FUNCTIONS
*** Attend seminars when needed.
** EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)
* This knowledge and these skills are typically acquired through a high school diploma or equivalent. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.
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* ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc.):
*** Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
* Must successfully pass background check.
* Prior experience in the Gaming industry is strongly preferred.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts.
** KNOWLEDGE OF:
*** Understanding of and experience in the property’s regional gaming market.
* Casino marketing functions including, but not limited to data base, advertising and branding.
* Procedures, methods, and equipment including computers and applicable software…