Supervisor, Slot Operations

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting , Slot Operations page is loaded## Supervisor, Slot Operations remote type:
Onsite locations:
Hard Rock Casino Rockford time type:
Full time posted on:
Posted Todayjob requisition : R13338

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:
*
* Job Description:

***
* POSITION SUMMARY:

** The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.
*
* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
** General responsibility for assigned area/capacity of Electronic Gaming Devices (EGD) operation during assigned shift.
* Ensure that all personnel are informed of and comply with all relative Federal, State, and internal policies, procedures, and regulations.
* Responsible for the training, development, counseling, and necessary discipline, within assigned parameters.
* Manages subordinates in the Slot Department.
* Is responsible for the overall direction, coordination, and evaluation of this unit.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems of employees and guests.
* Perform work regularly and adheres to all Illinois Gaming Regulations.
* Other duties as assigned.
** NON-ESSENTIAL JOB FUNCTIONS
*** Attend seminars when needed.
** EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)
* High school diploma or equivalent. This knowledge and these abilities are typically acquired through a minimum of 1-year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred.
*
* ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc.):
*** Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
* Must successfully pass background check.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
* Prior experience in the Gaming industry is strongly preferred.
* Prior experience opening new properties/outlets strongly preferred.
** KNOWLEDGE OF:
*** Pertinent federal, state, and local laws, codes, and regulations.
* Hard Rock operations and slot related machinery.
* Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
* Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
**…