Fraud Specialist II

Job Category: Risk Fraud Compliance & Information Security

Requisition Number: FRAUD
001508

• Posted :
  July 1, 2026
• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $19.86 USD to $23.83 USD. The listed range is the estimated amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Hourly pay range: $19.86

USD to $23.83

USD

SUMMARY

The Fraud Specialist II plays an important role in protecting the company's assets and reputation by identifying and mitigating fraud risks. They handle various administrative tasks, such as processing forms, data entry, and compiling reports. Continually building upon their expertise in fraud detection, this specialist monitors alerts, conducts investigations, and updates case management systems.

The ideal candidate for this role should have strong analytical skills and attention to detail. Effective communication and proactive participation in training will also be essential to this specialist’s success. Additionally, the Fraud Specialist II should be able to address increasingly complex fraud investigations and provide guidance and support to members of the Fraud team.

The Fraud Specialist II’s efforts ensure compliance, support front-line workers, and enhance the company's fraud prevention strategies, contributing to long-term success.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

• Perform daily administrative and departmental tasks with minimal direction, such as processing forms, data entry, and compiling, processing, and filing various reports.
• Expand on existing knowledge of fraud channels and activities, continually building skills regarding response procedures, identifying suspicious activity, and reporting structures while serving as a subject matter expert in at least one concentration.
• Expand on existing knowledge of applicable laws, regulations, and organizational policies, procedures, and services, ensuring ongoing compliance.
• Participate in self-directed fraud training as assigned.
• Monitor all fraud-related agents, performing manual reports and other fraud-related processes as assigned.
• Contribute to and document routine mitigation efforts for moderate-impact threats, researching and investigating events as directed.
• Utilize knowledge of departmental and industry best practices to identify and elevate trends or similarities in cases that could be indicative of larger fraud issues, fraud rings, etc.
• Perform routine and complex research and investigations involving multiple accounts, customers, and/or transactions.
• Establish relationships with law enforcement and support the Sr. Fraud Specialist in developing communications as appropriate.
• Update the case management system as appropriate and prepare associated narrative/case reports, ensuring appropriate documentation is saved.
• Participate in both inbound and outbound communication channels with internal and external stakeholders related to potentially suspicious activity identification and mitigation. Gather and document relevant information.
• Escalate odd, unusual, non-routine situations or those involving large $, VIP or situations with potential reputational risk.
• Initiate requests to write off losses, preparing and relaying documentation and support as appropriate.
• Process recovery and/or restitution for routine and/or low-dollar activities.
• Support front line workers in routine events related to fraud and/or suspicious activity, providing guidance and escalating to appropriate stakeholders as necessary.
• Develop and contribute to ongoing training and awareness efforts for internal and external stakeholders at all levels, facilitating and sharing knowledge as directed.
• Assist in coaching team members on best practices and make recommendations for process improvements as appropriate.
• Assume responsibility for other projects and tasks as assigned.