Regional Banker​/Teller

Position Overview

As a Regional Banker/Teller within PNC's Retail Banking organization, you will be based in Rockford, IL. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. (Job : R225907)

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing, create loyalty, and increase share of wallet. Participates in proactive sales and service activities and identifies referral opportunities, collaborating with ecosystem partners to grow customer engagement and position PNC solutions to drive new revenue.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate solutions and leverages ecosystem partnerships to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated experience, performing lobby engagement activities, positioning PNC products to meet customer needs, and educating customers on managing financial transactions via technology and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manages risk by adhering to all policies and procedures, demonstrating sound judgment within limits, exercising heightened scrutiny to avoid loss, and ensuring teller and branch operations are completed accurately and efficiently.

• Customer Focused – knowledge of values and practices that align customer needs and satisfaction as primary considerations in business decisions.
• Managing Risk – assessment and effective management of all risks to ensure adherence to PNC's Enterprise Risk Management Framework.

Preferred Skills

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

• Jobs at this level typically require 1+ years of related experience; a university/college degree is not required, but related experience or product knowledge is necessary.
• In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

• No degree required.

Certifications

• No required certifications.

Licenses

• Additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.

• Medical/Prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long‑term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Robust wellness program with financial incentives
• Paid time off: maternity/parental leave; up to 11 paid holidays annually; 9 occasional absence days annually; 15‑25 vacation days annually depending on career level and years of service

If an accommodation is required to participate in the application process, please contact  and include “accommodation request” in the subject line along with your name, the job , and your preferred method of contact. Applicants may also call  and say “Workday” for accommodation assistance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, where applicable, the Secure and Fair Enforcement for Mortgage Licensing Act and/or the Financial Industry Regulatory Authority.

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