Front Desk Motel

Front Desk Agent Job Description Key Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Handle reservations, room assignments, cancellations, guest inquiries, and requests.
• Answer phone calls and emails and provide accurate hotel information.
• Process guest payments, maintain billing accuracy, and complete front desk records.
• Respond to guest concerns professionally and coordinate solutions with the appropriate team.
• Maintain a clean, organized, and professional front desk and lobby area.
• Coordinate with housekeeping regarding room status, cleaning priorities, early check-ins, and late check-outs.
• Assist the housekeeping team with operational duties when required.
• Coordinate guest and hotel laundry requirements and assist the laundry team when needed.
• Communicate clearly with all departments to ensure smooth hotel operations.
• Follow hotel policies, safety procedures, service standards, and management instructions.
• Perform other reasonable operational duties as assigned by hotel management.

• Strong customer service and communication skills.
• Professional, reliable, organized, and able to work as part of a team.
• Ability to multitask and handle guest concerns calmly.
• Basic computer skills; hotel front office or PMS experience is preferred.
• Flexible availability, including weekends, holidays, and different shifts as required.
• Previous hotel or hospitality experience is preferred.

Role

Summary:

This is a hands-on hotel operations position. The employee's main responsibility is the front desk, while also supporting housekeeping, laundry, and other hotel operations as needed to maintain guest satisfaction and smooth daily operations.

Company Address: 7434 East State Street, Rockford, IL, USA