IT Support Specialist

* Bachelors degree in Information Technology, Computer Science, or Management Information Systems (MIS)
* 3–5 years of experience in IT support, service desk, or end-user computing roles.
* Hands-on experience providing Tier 1 - Tier 5 support in a business environment.
* Experience supporting Windows-based desktops, laptops, and mobile devices.
* Strong working knowledge of Windows-based environments and Microsoft 365 (Outlook, Teams, One Drive, SharePoint).
* Experience troubleshooting common hardware, software, connectivity issues, and user access issues.
* Familiarity with ticketing systems and structured IT support workflows. Logging, tracking, and resolving support requests.
* Ability to triage issues, prioritize work, and manage multiple requests simultaneously.
* Strong customer service and communication skills, with the ability to support both technical and non-technical users.
* Ability to follow documented procedures and escalation paths while maintaining attention to detail.
* Proven reliability, follow-through, and accountability in a support environment.
* ComTIA A+
* CompTIA Network+
* Microsoft fundamentals
* Programs: M365, SAP, Lotus Notes, Agulus, Medius.
* Experience supporting ERP systems such as SAP in a business or manufacturing environment.
* Familiarity with endpoint management tools (e.g., Intune) and identity platforms (e.g., Entra  / Azure AD).
* Experience supporting manufacturing, plant floor, or multi-site environments.
* Familiarity with documentation and workflow tools such as Process Street or similar platforms.
* Experience coordinating with third-party vendors and managed service providers.
* Exposure to Microsoft Teams Phone or modern collaboration platforms.
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