Business Analyst II

Overview

Business Analyst II at Lakeshore Recycling Systems

Full Time

Start Date:

Immediate

Expiry Date: 19 Feb, 26

Posted On: 21 Nov, 25

Experience:

5 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

Skills:

Business Analysis, Data Optimization, Systems Transformation, Process Improvement, Stakeholder Engagement, KPI Analysis, Dashboard Development, Data Integrity, Root-Cause Analysis, Analytics Tools, Change Management, User Training, Documentation, Communication, Collaboration, Problem-Solving

• Conduct in-depth analysis of business processes, data flows, and system dependencies to identify inefficiencies, redundancies, and automation opportunities.
• Document current-state (as-is) and future-state (to-be) processes, develop detailed functional and technical requirements, and partner with PMO and IT teams to translate findings into executable project deliverables.
• Lead and facilitate stakeholder workshops to define business needs, identify process gaps, and build consensus on functional priorities.
• Drive process improvement initiatives that streamline operations, enhance user experience, and increase organizational efficiency.
• Collaborate with IT and business leaders to evaluate, select, and implement technology solutions that align with business strategy and support scalability.
• Partner with Hauling, Post Collections, Sales, and Finance leaders to define, monitor, and analyze KPIs (e.g., route efficiency, disposal rates, Days Sales Outstanding, dispute resolution cycle times, and sales-to-cash conversion).
• Develop and automate dashboards and performance scorecards that increase transparency across departments and drive data-based accountability.
• Analyze KPI trends to determine whether initiatives are meeting objectives and recommend refinements to achieve target outcomes.
• Maintain and monitor data integrity across enterprise systems, including TRUX, routing, billing, collections, and CRM platforms.
• Perform root-cause analysis of data issues, implement preventive controls, and work with IT, Operations, and Finance to ensure long-term accuracy.
• Leverage analytics tools such as Power BI, Snowflake, and SQL to generate insights that improve operational decision-making and financial performance.
• Support predictive and diagnostic analytics efforts that enable proactive problem-solving, resource planning, and strategic forecasting.
• Collaborate with the Change Management Leader, PMO, and IT to plan, execute, and validate transformation initiatives across the Invoice-to-Cash lifecycle.
• Lead requirements-gathering sessions, develop user stories, and oversee the creation of functional and technical specifications for projects.
• Contribute to business cases that quantify ROI, cost savings, and performance benefits of proposed improvements.
• Provide structured documentation, workflow diagrams, and use cases that guide IT development, testing, and deployment.
• Build and sustain strong partnerships with Hauling, Post Collections, Sales, Operations, Finance, and IT teams to ensure technology initiatives align with business priorities.
• Act as a bridge between field operations, billing, collections, and IT to promote transparency, accountability, and shared ownership of outcomes.
• Participate in strategic discussions to identify opportunities where technology, automation, and data innovation can deliver measurable business value.
• Ensure end-user satisfaction by maintaining open communication and ensuring project deliverables meet operational expectations.
• Support organizational change by developing user guides, SOPs, and communication materials that simplify the adoption of new tools and processes.
• Conduct training sessions for end-users and functional teams to reinforce system knowledge, data standards, and workflow consistency.
• Maintain comprehensive documentation of processes, governance standards, and workflows to promote business continuity, audit readiness, and operational excellence.
• Scope of Responsibility:
  The Business Analyst II has significant accountability for driving cross-functional collaboration, ensuring data accuracy, and improving system performance across Hauling Operations, Post Collections,…