Program Management Manager - Lab - Email

Position Responsibilities Client Leadership

• Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor
• Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges
• Translate client objectives into actionable strategies and integrated marketing plans
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders

• Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones
• Foster a high-performance, collaborative team culture focused on continuous improvement and shared success
• Ensure projects are delivered on time, on budget, and to the highest quality standards

• Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels
• Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys
• Help shape and evolve our service offerings by bringing market insights and client feedback to leadership

• Identify new opportunities within accounts to expand our support across services, products, or geographies
• Write and present proposals and new work recommendations to clients
• Partner with business development and senior leaders to pitch and onboard new client programs when needed

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships
• 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
• Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
• Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight

• Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
• Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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