Sr. System Analyst

Job Description

An employer in Illinois area is seeking a Sr. System Analyst to join the team in supporting one of their major customers with multiple locations. This person will act as the escalation for L1 systems analysts completing L2 and L3 level tickets. They must deliver advanced workstation support and will complete duties like full workstation replacements, troubleshooting multifunction scanners, dictation with microphones, and mobile support.

Additionally, they will provide application support, troubleshoot network connectivity and devices/user connectivity, administer incident response system reboots, and perform basic OS support. Basic Azure support skills will be very beneficial, as well as ITIL security knowledge for basic printing and connectivity support. VPN connectivity issues and password resets, end user email support and following all SOP to resolve technical issues is essential.

6 month contract to hire

Onsite 3-4 days week (could only be a few hours a day) Remote the rest of the time

Will travel to client sites daily – Reimburse for mileage

Salary Range once converted: 55 - 60K

• 4+ years in a technical support and customer facing role
• Advanced knowledge and experience supporting/troubleshooting Microsoft 365 applications and Active Directory
• Advanced knowledge of command line
• Experience troubleshooting the network with intermediate TCP/IP understanding
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service