Partner Delivery Advisor Director

About Salesforce

Salesforce is the #1 AI CRM that leverages human and agent collaboration to drive customer success. It is a leader in innovation and technology, focused on advancing AI and the core values of the organization.

We are seeking a Partner Delivery Advisor to serve as a trusted delivery expert and strategic advisor within Salesforce’s partner ecosystem. The role will enable Global Consulting Partners to achieve best‑in‑class implementation outcomes across Agentforce and Salesforce’s products. The position is high‑impact, combines delivery excellence, AI strategy, and partner advocacy, and can be office‑based or remote.

• Provide implementation and technical advisory at key points in pre‑sale, pre‑implementation, and active delivery phases of Salesforce partner‑led engagements.
• Conduct reviews of partner and customer project deliverables such as solution designs, architecture documents, and staffing plans to assess progress and surface risks.
• Identify delivery risks and provide objective assessments of implementation health to help partners course‑correct before issues arise.
• Lead account recovery efforts in partnership with internal Salesforce teams, including escalation management, corrective action planning, and multi‑stakeholder alignment.
• Validate partner delivery approaches and drive accountability against agreed implementation milestones and quality standards.
• Identify staffing gaps or competency constraints within partner teams and connect partners with appropriate resources.

• Lead strategic solutioning and oversight for Agentforce and AI‑powered implementations within partner‑led customer engagements.
• Guide partners and customers through Agentic AI strategy and road‑mapping, ensuring deployments are grounded in clear business objectives and measurable outcomes.
• Champion responsible AI principles within partner implementations, including risk mitigation frameworks, guardrail design, bias and safety considerations, and ethical AI usage.
• Assess customer organizational readiness for AI adoption and support partners in guiding clients through the required change management.

• Advocate for partner delivery teams, surfacing their challenges and needs within Salesforce.
• Help partners navigate Salesforce’s internal ecosystem and facilitate access to relevant resources, programs, and tools.
• Identify and amplify impactful partner delivery success stories to support learning and scaling programs.
• Provide guidance and coordination when Salesforce Professional Services is co‑deployed alongside partner‑led implementations.

• Serve as a feedback loop between partner experiences and internal product teams, influencing product roadmap and platform direction.
• Contribute delivery insights and partner trends to leadership for continuous improvement of the Partner Delivery Success program.
• Participate in kickoff and planning sessions at the outset of partner implementations to align on delivery approach and success metrics.
• Provide input to shape Salesforce‑led partner practice development initiatives in partnership with GCP teams.
• Participate in Partner Advisory Boards and other partner community forums or events as required.
• Communicate effectively with internal and external leaders and executives at all organizational levels.
• Simultaneously manage engagements across multiple partners and projects.

• Partners consistently achieve strong implementation health, accelerated time to value, adoption, and consumption for their customers.
• Delivery risks are identified and mitigated early, preventing customer escalations.
• Partners feel empowered, well‑guided, and supported throughout their delivery journey.
• Agentforce and AI deployments demonstrate best‑in‑class architecture, responsible AI practices, and measurable business outcomes.
• Field insights actively shape product improvements and partner program evolution.

• 5+ years of experience in consulting, technical advisory, program management, or account management—ideally…