IT Manager
Job in
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-06-18
Listing for:
USA Clinics Group
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Role Overview
The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.
What You Will Do- Manage IT help desk and support ticketing system.
- Oversee hardware, software, and system maintenance.
- Support network and infrastructure performance.
- Troubleshoot technical issues across departments.
- Maintain IT documentation and system logs.
- Support vendor coordination and system updates.
- Track IT performance metrics and service levels.
- Must implement AI-powered help desk and ticket routing systems.
- Responsible for automating repetitive IT support tasks.
- Expected to use AI tools for diagnostics, documentation, and system monitoring.
- Must continuously identify opportunities to reduce manual IT workload through automation.
- 4–7 years of IT support or systems administration experience.
- Experience managing help desk or technical support environments.
- Knowledge of networking, systems, and troubleshooting.
- Experience with ITSM platforms (Service Now, Jira, etc. preferred).
- Associate or Bachelor’s degree preferred.
- Experience using AI tools to support IT troubleshooting, ticket routing, or documentation.
- Ability to automate repetitive IT support processes.
- Health
- Dental
- Vision
- 401k & Match
- Paid time off
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