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Technical Support Account Manager — Customer Success Advocate
Job in
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-06-18
Listing for:
Silversmith Capital Partners
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Silversmith Capital Partners is seeking a Technical Support Account Manager to oversee a portfolio of medium to small customer accounts. In this role, you will be pivotal in ensuring customer satisfaction, driving account retention, and providing both proactive and reactive support services.
The ideal candidate will have over 2 years' experience in a technical account management role and a strong foundation in ITIL practices. Enjoy a supportive team culture, flexibility in working arrangements, and an array of generous benefits, including medical coverage, vacation days, and a 401(k) match.
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