Transport​/IP; TR​/IP NOC Tech

Transport/IP (TR/IP) NOC Technician

Location: Scott Air Force Base, Illinois (Onsite)

Employment Type: Contract to Perm

This position supports the Defense Information Systems Agency (DISA) by providing services for the GIG/Defense Information System Network (DISN). The role is located in the 24x7 DISA Global Operations Center (DGOC) and involves supporting a contract designed to provide global operations and sustainment for the Department of Defense Information Network (DODIN/DISN).

• Create, update, and monitor incident tickets using Service Now/ITSM, providing situational awareness to leadership.
• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Security Clearance: Must be eligible to obtain and maintain a Secret clearance, and be eligible to obtain up to a Top Secret security clearance.

Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

Experience: Candidates must have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.

Availability: Ability to work in a 24/7 operational environment is required.

• Experience in a tech control facility or with cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and Solar Winds Certified Professional.

The anticipated conversion salary for this position is between $60,000 and $75,000 annually. The pay rate during the contract period is between $28.85 and $37.50 per hour.

Apex is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, disability, veteran status, or any other protected characteristic. For ADA accommodations, contact [email protected] or .