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Telco CRM Architect Director — Drive Carrier Transformation
Job in
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-06-24
Listing for:
ServiceNow
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
CRM System, IT Consultant
Job Description & How to Apply Below
Service Now is looking for a CRM Architect Director with extensive telecommunications knowledge to join its Customer & Industry Workflows Expert Services team. The chosen candidate will lead complex CRM implementations and serve as a trusted advisor for telco customers, helping them to maximize the benefits of Service Now’s platform.
The ideal applicant will have over a decade of experience in CRM technology, deep understanding of telco business models, and strong communication skills. This role involves both direct customer engagement and collaboration with internal teams.
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