Product Manager – Fulfillment

Responsibilities

• Drive Fulfillment Strategy:
  Partner with logistics operations, product, and technology teams to develop short- and long-term strategic roadmaps that ensure our fulfillment network is best-in-class
• Define the "Why":
  Create opportunity analyses and strategic documentation that map a breadth of opportunities to our overarching business goals, ensuring full stakeholder visibility
• Lead Cross-Functional Alignment:
  Host and facilitate recurring meetings with logistics, engineering, data science, and product stakeholders to maintain alignment on key objectives
• Author Product Briefs:
  Write clear Product Opportunity Assessment documents and Product Briefs that detail high-level outcomes and guide development for our delivery estimation system
• Own the Product Lifecycle:
  Lead projects from early definition and problem scoping through to execution, working cross-functionally to ensure the built solution solves the right problems
• Drive Agile Development:
  Participate in Agile sprint ceremonies, translating formal Product Briefs into actionable JIRA epics and tickets for the development team
• Improve System Accuracy:
  Deliver features and optimizations that directly improve the precision, reliability, and performance of the delivery estimation system
• Leverage Analytics:
  Write SQL queries in Redash to uncover performance trends, identify irregularities, and measure the impact of product changes
• Run Experiments:
  Design, submit, and facilitate experiments to test stakeholder hypotheses and drive iterative improvements
• Lead User & System Research:
  Own qualitative and quantitative research to better define the needs of users, stakeholders, and backend systems. Translate complex data into cohesive narratives and visualizations.

• 5+ years of product management experience, ideally in logistics, marketplace platforms, gig economy, or operations-heavy tech
• Strong technical and data fluency, with hands‑on experience using SQL (Redash, Data Grip, or similar) and establishing metrics frameworks
• Experience with complex systems, specifically routing, delivery estimation (ETA), or logistics network optimization
• Experimentation expertise, with a proven track record of designing hypotheses, running A/B tests, and using analytics to iterate toward product goals
• Track record of cross‑functional leadership, successfully shipping products under tight timelines while partnering with design, engineering, operations research, and business teams
• Startup‑ready mindset, featuring rapid prototyping, crisp scoping, clear communication, and comfort owning ambiguous problem spaces
• Experience designing AI‑powered workflows or tools that hide complexity from users, making sophisticated capabilities feel simple and intuitive
• Proven ability to define and validate business models, working with finance and operations teams to ensure unit economics work while building products users love.