Digital Platform Manager, Customer Experience, Digital Commerce

Responsibilities

• Lead the strategic planning, implementation, and management of Customer Experience and Digital Commerce platforms
• Drive the adoption of technology across the global organization
• Develop and execute strategies to leverage platforms to increase sales
• Collaborate with sales and field service teams across global markets
• Monitor and analyze system performance, user feedback, and key metrics
• Define the strategic vision and roadmap of platforms
• Manage vendor relationships and coordinate with IT and other departments

• Bachelor's Degree
• An advanced degree or MBA is strongly preferred
• 8 years of work experience in a business-to-business environment working with Customer Experience and Digital Commerce platform management and execution
• Extensive experience in managing and growing the adoption of Customer Experience and Digital Commerce platforms
• Strong business acumen
• Excellent collaboration skills
• Demonstrated experience in executing and innovating in the Customer Experience and Digital Commerce technology space
• Strong understanding of sales and commerce processes

• Bachelor's Degree
• MBA