Network Administrator

Position Overview:

The Network Administrator ensures the availability, performance, security, and resilience of Waldom Electronics’ network infrastructure. The role administers LAN, WAN, wireless, firewall, VPN, internet, and cloud-networking services that support global business operations.

This position provides Tier 2 and Tier 3 support, monitors network health, resolves escalated incidents, delivers infrastructure improvements, and participates in scheduled after-hours support. The Network Administrator works closely with cybersecurity, systems administration, the IT service desk, business stakeholders, telecommunications carriers, vendors, and managed service providers.

• Install, configure, administer, monitor, and maintain routers, switches, firewalls, wireless access points, controllers, and related infrastructure.
• Support LAN, WAN, WLAN, SD-WAN, VPN, DNS, DHCP, TCP/IP, and internet connectivity services.
• Configure and troubleshoot VLANs, routing, switching, subnetting, access-control lists, network address translation, quality of service, and dynamic routing protocols such as OSPF and BGP, where applicable.
• Administer site-to-site and remote-access VPN connections and support cloud networks, subnets, security groups, gateways, and hybrid connectivity.
• Maintain resilient designs through appropriate use of redundancy, failover, high availability, and load balancing.

• Monitor availability, utilization, latency, packet loss, bandwidth, and device performance using SNMP, syslog, Net Flow, packet capture, and centralized alerting.
• Investigate service disruptions and performance degradation, establish performance baselines, and conduct root-cause analysis for recurring or high-impact incidents.
• Perform capacity planning and recommend upgrades based on utilization, growth, reliability, and business requirements.
• Track network uptime, incident trends, service-level performance, and carrier reliability.

• Design, configure, and support secure corporate, warehouse, production, and guest wireless networks.
• Monitor coverage, interference, channel utilization, roaming, and access-point performance; perform site assessments and recommend placement or configuration improvements.
• Support reliable, secure connectivity for remote employees, branches, warehouses, international operations, and business-critical devices, including scanners, printers, phones, mobile devices, and operational technology where applicable.

• Coordinate services with internet service providers, carriers, hardware vendors, consultants, and managed service providers.
• Open, manage, and escalation carrier service tickets through resolution.

• Provide Tier 2 and Tier 3 support for escalated network incidents and service requests.
• Record, prioritize, investigate, resolve, and document work in the IT service-management or ticketing system.
• Follow established incident, problem, change, request, asset, and configuration-management practices.
• Develop implementation plans, test procedures, risk assessments, and rollback plans; perform approved work during established change windows.
• Meet service-level commitments and provide timely status updates to users, management, and stakeholders.
• Create knowledge articles, guide service-desk personnel, participate in the on-call rotation, and respond to critical incidents and centralized IT emergency notifications outside scheduled hours.

• Maintain accurate physical and logical network diagrams and documentation for configurations, IP addresses, VLANs, circuits, firewall rules, wireless networks, and procedures.
• Maintain network-device configuration backups and regularly verify restoration procedures.
• Support disaster-recovery and business-continuity planning, testing, and remediation in alignment with established recovery objectives.
• Participate in upgrades, office openings, relocations, cloud migrations, acquisitions, and infrastructure-modernization projects.
• Standardize configurations, monitoring, documentation, and security controls across locations.
• Automate routine administration and reporting where appropriate, and recommend technologies that improve availability, security, scalability, or cost efficiency.

• Associate or bachelor’s degree in information technology, computer science, networking, or a related field, OR 3+ years of experience supporting business network infrastructure.
• Working knowledge of TCP/IP, IPv4, IPv6, DNS, DHCP, VLANs, VPNs, NAT, routing, switching, firewalls, and wireless networking.
• Experience administering enterprise routers, switches, firewalls, wireless access points, and network-monitoring platforms.
• Understanding of segmentation, access control, high availability, redundancy, and secure configuration practices.
• Experience…