Group Captive Claims Consultant

Job Description:

We are seeking an experienced Claims Consultant to deliver exceptional client support to a portfolio of commercial property/casualty insureds participating in our clients' group captive programs. As a Group Captive Claims Consultant, you’ll serve as the primary liaison between captive participants, brokers, and third-party administrators (TPAs). This position will also advocate for member interests by ensuring accurate coverage, timely claim handling, cost-effective resolutions and compliance.

This opportunity is a hybrid schedule, and candidates must be in the office four times per week after training.

• Serve as the primary liaison between captive participants, brokers and TPAs.
• Advocate for member interests by ensuring accurate coverage, timely claim handling, cost-effective resolutions and compliance with service standards.
• Collaborate with clients and partners—including insureds, brokers, carriers, reinsurers, TPAs, attorneys and vendors—to oversee and resolve claims.
• Lead and participate in claim reviews with insureds, TPAs, brokers and attorneys, providing strategic input on closure plans and reserve adequacy.
• Coordinate interim claim reviews for high-volume accounts and ensure pre-review responsibilities are completed, including updated written status reports from TPAs and attorneys.
• Oversee TPA and attorney coordination to ensure timely distribution of claim updates to insureds, ARU staff and brokers.
• Travel as needed to fulfill job responsibilities.
• Maintain and review claim handling instructions for assigned captive programs.
• Assist with annual TPA renewal negotiations, including pricing and terms.
• Support new captive member onboarding, including claims system setup and initial communications with TPAs.
• Utilize TPA claims systems to extract data and assist with board meeting reporting.
• Review claims between $75,000 and $500,000 for adherence to closure strategies.
• Evaluate litigation files with expenses exceeding $25,000 for reserve adequacy and settlement planning.
• Conduct weekly reviews of new claims for best practices and action plans.
• Monitor attorney fee programs and subrogation efforts with TPAs.
• Act as a client advocate and problem solver.
• Participate in client presentations, captive board meetings and prospect meetings as needed.

• 5+ years of claims handling or consulting experience across workers’ compensation, general liability, auto liability and auto physical damage.
• Strong oral and written communication skills, with the ability to present to groups.
• Exceptional attention to detail and follow-through.
• Ability to travel overnight on a limited basis.
• College degree (preferred).
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with carrier or TPA claims management systems.

Justine Haley
Recruiter

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan

The anticipated pay range for this position is $,000 per year. We understand salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity.

We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!

The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law.

We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at  or  to make a request.