Logistics Manager

Company Description

Bergstrom Inc. is a leading designer and manufacturer of advanced thermal management systems for heavy‑duty commercial trucks, off‑highway machines, specialty vehicles, and battery applications. The company delivers engineering, sourcing, testing, and manufacturing capabilities across global locations to support diverse customer needs. This worldwide footprint enables Bergstrom to provide responsive service, reliable products, and competitive cost structures. Team members benefit from working in a technically driven environment focused on innovation, quality, and continuous improvement.

Bergstrom’s strong value proposition is built on collaboration, operational excellence, and long‑term customer partnerships.

The Logistics Manager is responsible for managing the day‑to‑day logistics operations for domestic and international shipments, including freight forwarders, truckload and LTL carriers, ocean freight, air freight, southern border crossings, and small parcel shipments such as UPS.

This role will serve as the primary operational leader for logistics activities and will be responsible for ensuring freight moves efficiently, cost‑effectively, and with appropriate visibility to internal stakeholders. The Logistics Manager will manage carrier relationships, freight escalations, claims, insurance matters, rate requests, RFQs, and logistics process improvements.

The Logistics Manager will partner closely with Trade Compliance, Purchasing, Operations, Customer Service, Sales, Finance, and external logistics providers.

• Manage day‑to‑day domestic and international logistics operations, including ocean, air, truckload, LTL, cross‑border, and small parcel shipments.
• Serve as the primary point of contact for freight forwarders, truckers, customs brokers, parcel providers, and other logistics service providers.
• Coordinate and monitor shipments to ensure timely pickup, transit, border crossing, and delivery.
• Manage logistics escalations, including missed pickups, delayed deliveries, carrier capacity issues, border delays, accessorial charges, and service failures.
• Lead communication with internal stakeholders regarding shipment status, risks, delays, and recovery plans.
• Manage Mexico/U.S. southern border crossing logistics, including carrier coordination, transit expectations, documentation flow, and escalation of crossing delays.
• Support and manage ocean freight RFQs, carrier negotiations, rate benchmarking, and service provider selection.
• Review and analyze freight quotes, spot rates, contract rates, accessorial charges, and freight invoices for reasonableness and accuracy.
• Maintain strong working knowledge of Incoterms and ensure logistics responsibilities align with agreed commercial terms.
• Coordinate cargo insurance requirements and support freight claims, damage claims, shortage claims, and recovery efforts.
• Partner with Trade Compliance to ensure shipment documentation, broker instructions, and routing align with import/export requirements.
• Develop, maintain, and improve logistics procedures, routing guides, carrier instructions, and escalation processes.
• Track logistics performance, including carrier service levels, cost trends, on‑time performance, claims, and recurring operational issues.
• Identify opportunities to reduce freight costs, improve transit reliability, and strengthen logistics visibility.
• Support internal freight cost analysis, budgeting, reporting, and logistics forecasting.
• Work with Purchasing, Operations, Customer Service, Sales, and Finance to align logistics execution with business needs.
• Support continuous improvement projects related to freight management, carrier performance, shipment visibility, and cost control.
• Maintain accurate logistics records, shipment documentation, rate files, claims files, and related correspondence.

• Extensive knowledge of domestic and international logistics operations.
• Strong working knowledge of Incoterms and the impact of freight terms on responsibility, risk, cost, and insurance.
• Experience managing freight forwarders, truckload carriers, LTL carriers, parcel providers, and…