Manufacturing Quality Engineer; Onsite

Position: Manufacturing Quality Engineer (Onsite)
Building the tech behind nights out. Done right.

At Touch Tunes, we don't just make products : we build experiences that show up in real venues, used by real people.

Expectations are high, and ownership is real; the team is collaborative, hands-on, and focused on solving problems together.

This role is about owning outcomes and building the discipline and systems behind them. You'll step into an environment that's still evolving, where your impact is visible, and your work directly shapes how we operate. You'll help shape how quality is built into a new facility: from layout and flow to systems and execution on the floor.

You'll be on the floor and in the systems, partnering with suppliers, manufacturing, and engineering to solve problems, close gaps, and make improvements stick.

If you like figuring things out, taking ownership, and seeing the results of your work in real time, you'll do well here.

Your day to day:

• Own supplier quality + performance and drive measurable improvement
• Lead corrective actions from problem → root cause → verified fix
• Drive issue triage and ensure clear ownership and closure
• Eliminate repeat issues through nonconformance and trend analysis
• Build and reinforce quality systems, documentation, and traceability
• Partner across Manufacturing, Engineering, and Suppliers to ensure processes are defined, followed, and sustained
• Support PPAP, FAI, PFMEA, control plans, and audits
• Turn field issues + RMAs into upstream improvements
• Support and coach team members on the floor, helping build problem-solving skills and strengthen quality execution

Your Profile:

• Bachelor's degree in engineering or related field
• 4+ years in manufacturing or supplier quality
• Strong in root cause analysis, corrective action, and process improvement
• Experience with PPAP / FAI / PFMEA / control plans
• Comfortable working both hands-on and in systems, with strong attention to detail in documentation and traceability
• High level of discipline, ownership, and consistent follow-through
• Ability to manage multiple priorities and drive work to closure
• Willingness to coach and support others, helping raise the overall capability of the team
• You take pride in closing loops : problems, documentation, and follow-through

What's in it for you:

At Touch Tunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.

Our Perks and Benefits:

• Great Work Environment: Support day-to-day operations, collaboration, and hands-on engagement with a fun team, building and delivering a fun product in a new, state-of-the art facility.
• Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance
• Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
• Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.
• Accessibility: An inclusive workplace designed to accommodate people with disabilities.

Touch Tunes is the world's largest in-venue interactive music and entertainment platform, and we're all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That's what we do, but we're also so much more.

Today, our offering goes beyond music:
Bull Shooter soft-tip electronic dartboards are now part of the Touch Tunes experience, expanding our footprint in social, in-venue entertainment. We've also recently launched a reimagined mobile app, bringing an even more seamless and engaging experience to our users. Across all our products, we operate nearly 100,000 connected devices throughout North America and Europe.

We're innovators, strategic thinkers, people making the future possible today, and what a great time to join our team.

Work Requirements: Must be authorized to work in the United States

Touch Tunes is an Equal Employment Opportunity / Affirmative Action employer. Touch Tunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Touch Tunes is a proud ally of Queer Tech and Diversity Jobs.