Director, Assurance and Supplier Quality

About MSupply™ mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping.

Its family of brands is focused on making sure customers always get the Right Products. Right Now.™

The Director of Quality Assurance & Supplier Quality is responsible for leading and integrating internal and external quality functions across the supply chain for a multi-line distributor of OEM HVAC, plumbing, and appliance parts and equipment. This role drives quality strategy, ensures compliance with industry and regulatory standards, and builds strong supplier partnerships to deliver consistent product and process excellence. The Director oversees system ownership, supplier quality performance, standardization efforts, and data-driven continuous improvement initiatives to enhance customer satisfaction, reduce risk, and optimize operational efficiency.

• Lead the development and execution of the company’s quality strategy across internal operations and external supplier networks
• Serve as system owner for quality management systems (QMS), ensuring effectiveness, scalability, and alignment with business goals
• Establish and maintain supplier quality programs, including qualification, performance monitoring, scorecards, and continuous improvement initiatives
• Drive strategic vendor management by partnering with key OEM suppliers to improve quality, delivery, and cost performance
• Oversee incoming, in-process, and distribution quality controls to ensure products meet specifications and customer expectations
• Lead corrective and preventive action (CAPA) processes, including root cause analysis, containment, and long‑term resolution across internal teams and suppliers
• Utilize statistical analysis and data-driven methodologies to identify trends, risks, and opportunities for improvement
• Develop and enforce standardization across processes, documentation, and compliance requirements
• Ensure adherence to industry standards, regulatory requirements, and internal policies, including audit readiness and execution
• Collaborate cross-functionally with supply chain, operations, procurement, and customer service teams to drive quality improvements
• Implement and monitor key performance indicators (KPIs) for quality performance, reporting results to executive leadership
• Lead supplier audits, internal audits, and compliance assessments to ensure consistent quality and risk mitigation
• Champion a culture of continuous improvement, accountability, and quality excellence throughout the organization
• Mentor and develop quality team members, building organizational capability and leadership bench strength

• Bachelor’s degree in Engineering, Supply Chain, Quality Management, or a related field; advanced degree preferred
• 10+ years of progressive experience in quality assurance and supplier quality within distribution, manufacturing, or industrial environments (HVAC, plumbing, appliance, or related industries strongly preferred)
• Proven leadership experience managing both internal quality teams and external supplier quality programs
• Strong knowledge of quality management systems (QMS), ISO standards, and regulatory compliance requirements
• Expertise in statistical analysis, root cause analysis, and continuous improvement methodologies (e.g., Six Sigma, Lean)
• Demonstrated success in strategic vendor management and supplier performance improvement
• Experience with process standardization, document control systems, and compliance tracking
• Strong problem‑solving, analytical, and decision‑making skills with a data‑driven mindset
• Excellent communication and stakeholder management skills, with the ability to influence at all levels internally and externally
• Experience leading corrective action programs and driving sustainable improvements across complex supply chains
• Proficienc…