Customer Food Safety and Quality Manager

Customer Food Safety and Quality Manager

Employee Type: Full time

Location: IL Oak Brook

Job Type: Quality

The primary role is to work closely with key strategic customer technical and sales teams and the Tree House Foods internal teams to ensure customer needs for quality and food safety are met. The role involves developing and presenting reports that track and trend quality measures and working with plant teams to provide corrective and preventative actions for consumer and customer complaints in a timely manner.

• Competitive compensation and benefits program with no waiting period
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll
• Comprehensive paid time off opportunities, including up to 4 weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays)
• Paid training, tuition reimbursement and access to a robust educational platform
• Inclusive working environment with diversity and employee resource groups
• Wellness and employee assistance programs

• Provide "Platinum" service to Treehouse's highest strategic customers, including timely responses and resolutions to quality and food safety issues and inquiries, while maintaining the Voice of the Customer
• Manage multiple strategic customers, acting quickly to resolve issues and pivot from one customer/issue to the next
• Provide efficient and consistent communication to customers on scientific and quality issues, product-specific or industry-wide, and serve as point of contact during special situations such as product recall
• Serve as a technical resource to support the sales team and connect them to appropriate quality and subject matter experts
• Work with plant personnel on thorough investigations and corrective and preventative actions, and collaborate cross-functionally to align to customer expectations and resolutions
• Lead and assist in customer reviews related to food safety and quality incidents, issues or held product; facilitate discussions and capture information for customer meetings and historical reference
• Communicate and assure teams are meeting customer needs on third-party review, which may include analytical, sensory and label claim substantiation testing
• Identify and drive continuous improvement projects against customer expectations and audits, and support facilities during on-site or virtual customer visits and audits
• Develop and deliver routine business/trend reports to critical and strategic customers for food safety and quality data
• Assist with setting strategic food safety and quality goals and KPIs for key customer metrics, serving as liaison between customers and business
• Develop and execute customer satisfaction surveys with critical and strategic customers, presenting data to relevant business teams to drive improvement initiatives against survey results
• Build confidence and trust from customers enabling teams to conduct ongoing business as collaborative partners
• Develop effective relationships with Operations Quality Directors, Plant Leadership Teams, Sales, Customer Data Management Team, Consumer Affairs, and other cross-function teams
• Perform all other duties as assigned

• HS Diploma or GED required;
  Bachelor's degree preferred in Food Science, Food Safety, Microbiology or related field
• SQF Practitioner certification and Food Defense Program leadership experience preferred
• Minimum five years of experience in a food manufacturing environment
• Manufacturing experience in QA preferred
• Experience working directly with customers is a plus
• Professional and courteous approach when dealing with customers
• Knowledge of food safety, food manufacturing and quality processes
• Familiarity with continuous improvement tools and fundamentals
• Advanced report writing, interpersonal and communication skills (written and verbal)
• Proficient in Excel, PowerPoint and databases
• Demonstrated strength in project management and delivery of action items in a timely manner

The anticipated compensation for this position ranges from $95,000 to $142,600 annually. Compensation within this range will be based on factors such as competencies, education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. Eligible candidates may also receive discretionary merit compensation awards, bonuses and equity pay.

Full-time, on-site role on first shift. Up to 30% travel required.

Tree House Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status or any other characteristic protected by law. Applicants who require an accommodation to participate in…