Quality Manager

About the Company

Our client is a leading North American contract manufacturer serving major consumer packaged goods companies across the laundry, household cleaning, personal care, and OTC product sectors. The organization operates multiple manufacturing facilities across North America and partners with some of the largest brands and retailers in the industry.

We are seeking a hands‑on Quality Manager to lead Quality Assurance and Quality Control activities at a high‑volume manufacturing facility in the Chicago area. Reporting to the Vice President of Quality, the Quality Manager will oversee all site quality systems, laboratory operations, regulatory compliance programs, customer audits, and continuous improvement initiatives while leading a team of quality professionals.

• Maintain and continuously improve the site's Quality Management System (QMS)
• Ensure compliance with FDA OTC regulations, cGMP requirements, ISO 9001, and customer quality standards
• Lead CAPA, deviation investigations, non‑conformance management, root cause analysis, and corrective actions
• Supervise Quality Control laboratory activities, testing programs, equipment calibration, and investigations
• Provide technical guidance to laboratory personnel, including review and interpretation of analytical testing results
• Support validation activities including process, cleaning, analytical method, and stability validations
• Lead customer, ISO, GMP, NSF, SMETA/Sedex, and regulatory audits
• Coordinate audit preparation, corrective actions, and follow‑up activities
• Collaborate with Production, Engineering, Supply Chain, Regulatory, and R&D teams to drive quality performance
• Maintain manufacturing instructions, specifications, BOMs, and quality documentation
• Oversee sanitation, housekeeping, hygiene, and pest control programs
• Support quality‑related training initiatives and continuous improvement projects
• Lead and develop a team consisting of a QA Supervisor, Chemist, and Quality Technicians

• Bachelor's Degree in Chemistry, Biochemistry, Chemical Engineering, Pharmaceutical Sciences, Food Science, or a related scientific discipline
• 5+ years of progressive Quality Assurance leadership experience within a manufacturing environment
• Experience with in household products, personal care, cosmetics, OTC drug, pharmaceutical, contract manufacturing, or consumer packaged goods industries
• Strong understanding of FDA OTC regulations and current Good Manufacturing Practices (cGMP)
• Experience managing CAPA programs, audits, deviations, change controls, and quality investigations
• Experience supporting customer audits, regulatory inspections, and continuous improvement initiatives
• Familiarity with analytical laboratory operations; experience reviewing HPLC results is considered an asset
• Strong communication, leadership, problem‑solving, and organizational skills

• Reports to Vice President of Quality
• Two direct reports and five indirect reports
• Two‑shift manufacturing operation
• Primarily day shift position with occasional after‑hours support requirements
• Compensation up to $90,000 based on experience

This role is located in the Midway area of Chicago and is an in‑person role.

If you are a quality professional with FDA OTC and GMP experience looking to join a growing North American manufacturing organization, we would welcome the opportunity to speak with you.