Supervisor, QA

Supervisor QA

This position is a part of LSG Operations and is located in Rockford, IL. This role will lead, coach and develop a Quality Assurance team supporting key quality activities across site operations. This role emphasizes collaboration, partnership, and a solutions-oriented approach working cross-functionally to support the business while upholding quality standards.

Responsibilities include:

• Ensuring safety within the team and promoting safe working behaviors
• Designing mechanisms to track and analyze key quality metrics; updating and presenting tier boards, communicating performance to leadership, and driving countermeasures for gaps
• Partnering with Operations and cross-functional teams to support business objectives while proactively ensuring quality standards are met
• Evaluating performance of direct reports and working with them on development opportunities
• Overseeing teams performing inbound inspection, site metrology, and preventive maintenance activities
• Overseeing equipment calibration programs, including scheduling and tracking (e.g., pipettes, scales)
• Overseeing generation of product documentation, including Certificates of Analysis (CoAs), ensuring accuracy and timeliness
• Ensuring compliance with ISO standards and internal quality system requirements
• Planning, supporting and leading audits and audit activities
• Managing customer complaints and partnering cross-functionally to drive timely, effective resolution
• Ensuring accuracy and completeness of quality records, documentation, and training programs
• Driving continuous improvement initiatives to enhance quality systems and operational performance
• Constructing presentations and delivering to leadership
• Other duties as assigned

HS Diploma required, Bachelor's degree preferred in a scientific discipline or related field preferred. Equivalent combination of education and relevant quality or regulated environment experience will also be considered.

• 5+ years of experience in an operations and/or quality environment required
• Experience leading, coaching, or developing team members required
• Exposure to quality systems (e.g., inspections, audits, calibration, and documentation) required

• Strong problem-solving, decision-making and communication skills
• Intermediate computer skills to utilize Microsoft Office and ERP programs
• Successfully leading and developing a team

• Ability to work in an office, manufacturing or laboratory environment, as needed
• May require occasional lifting and extended periods of standing
• Ability to work some overtime, as needed

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

The salary range estimated for this position based in Illinois is $75,800.00-$.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount