Quality Assurance Manager in Rockford

Company Overview

Family-owned manufacturer of standard, semi-standard, and custom externally threaded fasteners, including machine screws, sheet metal screws, tapping screws, thread‑cutting and thread‑forming screws for metal and plastic, weld screws, inserts, and various specialty configurations. Products are available in both inch and metric sizes and are manufactured from materials such as low‑carbon steel (1010, 1022, 1038), alloy steel (4037), stainless steel (302 HQ and 400 series), brass, and silicon bronze.

We are seeking a Quality Manager to lead and maintain our ISO 9001:2015‑compliant Quality Management System (QMS) within a fast‑paced fastener manufacturing environment. This role ensures product quality, customer satisfaction, and continuous improvement across all quality‑related functions.

• QMS Leadership:
  Oversee the implementation and maintenance of the ISO 9001:2015 QMS, ensuring compliance through internal audits, documentation control, and continuous improvement initiatives.
• Customer Complaints & Corrective Actions:
  Investigate customer complaints, lead root‑cause analysis (8D, 5 Why), implement corrective actions, and verify effectiveness.
• Nonconformance & Containment:
  Manage nonconforming product processes, including identification, segregation, disposition, lead containment actions and backtracking analysis.
• Calibration & Testing:
  Supervise calibration of gauges and equipment; oversee QA lab testing to ensure product compliance with specifications.
• Process Change Management:
  Coordinate customer notifications and approvals for changes in production processes, tools, or locations; manage validation and first‑article inspections.
• Internal Auditing:
  Plan and conduct internal audits to ensure compliance with ISO 9001:2015 and customer‑specific requirements, track and close audit findings.
• Team Supervision:
  Lead QA staff, including engineers and lab technicians; provide training, performance feedback, and support for professional development.
• Communication & Reporting:
  Analyze quality data, prepare reports, and present findings to management and customers; lead quality review meetings.
• Continuous Improvement:
  Review work instructions and drive process improvements across the organization.

• Bachelor's degree in Engineering, Quality Management, or related field, or equivalent work experience.
• Minimum 3 years of supervisory experience in a manufacturing environment, preferably in fasteners or metal components.
• Strong knowledge of ISO 9001:2015, quality tools (FMEA, Control Plans, MSA, SPC), and problem‑solving methodologies.
• Excellent communication, leadership, and organizational skills.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance