Tailor, Chicago

The Team

The Hermès Chicago Boutique opened in 1990 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The primary responsibilities of the Tailor are: the alterations of Hermès merchandise within an established timeframe, helping to maintain client relationships through superior service, and working effectively with other team members within the boutique. The position is responsible for providing outstanding customer service for the boutique by ensuring the proper fit, marking, altering, and pressing of garments; supporting the selling process by greeting and interacting with clients, performing fittings, and handling all special requests or immediate alteration needs.

The Tailor works closely with the Made to Measure Client Development Manager on all MTM and Bespoke orders, providing follow‑up and communication on status of projects. All other duties as assigned by the supervisor.

• Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards.
• Understand style and fit of various garments; maintain an up‑to‑date product knowledge of Hermès Women’s and Men’s collections seasonally.
• Demonstrate strong proficiency in operating tailor shop equipment including industrial sewing, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment.
• Advise clients (internal and external) on product alterations, calculating lead times and cost to ensure expectations are managed.
• Maintain an excellent level of customer service at all times within the store; foster client relationships to increase brand loyalty and repeat business.
• Demonstrate a clear understanding of client needs.
• Demonstrate thorough knowledge of the luxury retail market and competitors.
• Press all altered clothing; be aware of pressing techniques for various weights of fabric.
• Assist in teaching store personnel basic pressing techniques.
• Learn, retain, understand, and communicate awareness of merchandise features and benefits of all existing and new products.
• Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled.

• No

• No

• Yes – ability to assess and make decisions regarding alterations of product.

• 8+ years of experience in alterations, in a luxury environment.
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience.
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques.
• Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury.
• Strong knowledge of different fabrications and materials.
• A high level of applied tailoring skills.
• Must possess superior communication skills to effectively communicate with clients, management and employees in the boutique.
• Must be able to effectively organize and track product and client information.
• Ability to lift between 0‑25 lbs without assistance.

The range for this position is $90,000 to $97,000. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837,…