Retail Sales Associate - Part Time McFarland Rd, Rockford, IL

Company Overview

Cresco Labs is one of the largest publicly‑owned, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands offers some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.

The Wellness Advisor of Sunnyside will be responsible for advising customers—recreational, medicinal, and caregivers—on selecting the proper cannabis products for their needs and acting as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will use your customer service, product knowledge, and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment to checkout, with compliance at the forefront of all tasks.

• Greet customers and ensure a best‑in‑class experience.
• Verify proper documentation and  customers.
• Conduct customer consultations and handle standard questions or complaints; escalate issues to management.
• Build customer relationships by asking questions, listening attentively, and fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify the accuracy of orders and perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system following Standard Operating Procedures.
• Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns in accordance with state regulatory agencies and company standards.
• Assist with routine inventory counts of all products.
• Follow all security protocols and safety standards as outlined in company SOPs.
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Maintain a clean, safe, and organized environment for customers and team.

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Capacity to type, sit, stand, bend, reach, push, pull, lift, carry, and move about the dispensary regularly.

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.

$17.35 - $19.35 USD

Cresco Labs offers eligible employees a robust benefits package, including major medical, dental, and vision insurance, a 401(k) match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also provide paid holidays, paid time off, annual discretionary bonuses, stock options, and an employee discount program. Benefits eligibility may vary by full‑time or part‑time position, location, or role.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.