Retail Sales Associate - Part Time McFarland Rd, Rockford, IL

Job Summary

The Wellness Advisor of Sunnyside
* is responsible for advising customers—recreational, medicinal, and caregivers—in selecting the proper cannabis products for their needs. The advisor serves as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis, using customer service, product knowledge, and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors manage the entire customer lifecycle from check‑in to consultation, order fulfillment, and checkout, with compliance at the forefront of all tasks.

• Greet customers and ensure a best‑in‑class experience.
• Verify proper documentation and  customers.
• Conduct customer consultations and handle standard questions or complaints; escalated issues to management.
• Build customer relationships by asking about and listening to their needs, fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify the accuracy of orders; perform bag and receipt checks.
• Label and package customer orders.
• Maintain product stock and ensure compliance with regulations.
• Perform cash handling in the Point of Sale system following Standard Operating Procedures.
• Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns.
• Perform routine inventory counts of all products.
• Follow all security protocols and safety standards outlined in SOPs.
• Assist in managing sales floor merchandise and product displays.
• Maintain a clean, safe, and organized environment for customers and team.

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn about cannabinoids and their interaction with the body.
• Physical ability to type, sit, stand, bend, reach, push, pull, lift, carry, and move about the dispensary.

Cresco Labs offers eligible employees a robust benefits package including major medical, dental, and vision insurance; a 401(k)-match program; FSA/HSA programs; LTD/STD options; life insurance; and AD&D. Employees also receive paid holidays and paid time off, with additional rewards such as discretionary bonuses, stock options, and an employee discount program. Benefits eligibility may vary by full‑time or part‑time status, location, or position.

$17.35 - $19.35 USD

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the cannabis industry.
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for sponsorship.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.