F&B Specialist

Purpose

The Food & Beverage (F&B) Specialist at Chicago O'Hare International Airport supports the daily execution of grab-and-go food operations by maintaining product availability, freshness, and presentation. This role ensures displays are fully stocked, compliant, and visually appealing to enhance the traveler experience.

• Stock and rotate grab-and-go products according to freshness and presentation standards.
• Monitor inventory levels and communicate replenishment needs to management.
• Receive and verify deliveries, ensuring accuracy and proper storage.
• Track expiration dates and remove outdated or non-compliant items.
• Maintain clean, organized, and visually appealing displays.
• Provide exceptional customer service by assisting customers with questions, recommendations, and product information.
• Complete daily temperature checks, waste logs, and inventory reports.
• Support product launches, seasonal changes, and promotional displays.
• Collaborate with Culinary and Operations teams, as well as vendors, to guarantee timely restocking.
• Follow food safety, sanitation, and airport security guidelines.

• The combination of education and professional experience must exceed four years.
• In a technical role:
  Requires four years of operations experience engaged in delivering merchandising and customer service programs.
• A bachelor’s degree can count for two of the four-year requirement.
• Requires food safety certification (Serv Safe or equivalent).
• Knowledge of local and federal food safety laws, city/county health inspection requirements, and documentation practices.
• Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures.
• Knowledge of inventory control and stock rotation; proficiency in inventory and stock management systems.
• Basic financial and P&L awareness (labor, waste, shrink).
• Ability to review sales, waste, and inventory data to identify improvement opportunities.
• Direct and proactive communicator who provides exceptional customer service.
• Business acumen with operations mindset to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals.
• Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances.
• Demonstrated history of creating and maintaining positive work environments.

• Health, dental and vision insurance.
• Generous paid time off (vacation, flex or sick).
• Holiday pay.
• Employee discounts across all company brands.
• Employee assistance program.
• Training and exciting career growth opportunities.
• Referral program – refer a friend and earn a bonus.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to race, color, creed, age, religion, sex or gender, gender identity or expression, sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, or other protected characteristics.

This role requires flexibility to work early mornings, evenings, weekends, and holidays due to business needs and flight schedules.

This position is classified as a non-exempt position under the Fair Labor Standards Act.

Advertised Compensation: $22.51 to $25.32 per hour.

The F&B Specialist typically reports to the F&B Manager.