Area Manager, Retail Operations Management

Description

The Area Manager is responsible for the management and development of a group of Retail Service Merchandisers/Lead Merchandisers, and for representing the company, our clients, and our customers by effectively supervising and managing project work. The ideal candidate is a self‑starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

• Provide effective leadership and management to the Retail Service Merchandiser/Lead Merchandiser team in the assigned geographic area by interviewing, hiring, onboarding, training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching and support.
• Develop a strong understanding of the company’s business model, clients and customer details and expectations, and the specific details of project work processes. Work in the field periodically to better understand project requirements. Provide backup support for project work as needed.
• Manage assigned project work to completion, on time, and with high quality results. Review project details to verify schedule is accurate and achievable, and supporting documentation is current and correct. Assign project work to Retail Service Merchandisers/Lead Merchandisers and ensure all jobs have the appropriate level of support. Monitor progress and audit project work. Answer questions, solve problems, resolve personnel issues, and adjust resources as needed.
  
  Ensure delivery of all materials, supplies and equipment necessary.
• Partner with store personnel and team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
• Report and discuss observations, issues, and business solutions with Market Manager.
• Effectively and accurately work with web‑based applications to receive notification of project work, review work documentation, maintain profiles, assign project work, monitor progress and status, record and manage mileage, expenses, time and attendance, and complete training activities. Utilize the company’s retail reports and reporting systems.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work and Retail Service Merchandiser/Lead Merchandiser team.
• Other duties as assigned.

• High School diploma or equivalent required.
• 2+ years of management and/or supervisory experience.
• Prior sales agent, retail, customer service, or reset experience preferred.

• Strong interpersonal, organizational, decision‑making, and leadership skills.
• Effective written and verbal communication.
• Ability to work effectively in web‑based applications and email, word processing, and spreadsheet applications.

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lighter items (e.g., files, office supplies, laptops) up to 20+ pounds.
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk‑based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and food service agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people‑first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we…