Sales Support; Temporary

Position Title

Sales Support (Temporary)

Location:

Rock Valley College, 3301 North Mulford Road, Rockford, Illinois 61114
Contract Type:
Part-Time/Full-Time, Temporary

Working Hours:

25-30 hours per week
Pay Rate: $16.00 per hour

As a Retail Sales Support team member, you will work closely with store leadership to create an organized, customer-focused campus store environment. This position will be supporting during one of our busiest periods, with a special focus on early and steady order fulfilment. The role may involve responsibilities across customer service, textbook handling, and shipping/receiving support. This position is ideal for individuals who enjoy fast-paced work, retail environments, and delivering great service.

• Customer Service
  • Engage customers on the sales floor with information, support, and a positive attitude.
  • Maintain clean, organized, and well-merchandised store displays.
  • Support customers in person, via phone and email.
  • Manage and fulfill customer orders.
• Textbook Department
  • Assist customers in locating and purchasing course materials.
  • Stock and merchandise textbooks to ensure easy access and visual appeal.
  • Support daily upkeep and organization to meet sales and service goals.
• Shipping & Receiving
  • Receive and check in incoming merchandise and supplies.
  • Organize back-stock to ensure efficient restocking of the sales floor.
  • Prepare and process outgoing shipments, customer orders, and returns.
  • Must be able to lift up to 40 lb unassisted.

• Retail or customer service experience preferred but not required.
• Ability to work quickly and accurately in a busy environment.
• Team-oriented and dependable, with good attention to detail.