Associate, Retail

Career Opportunities with Rockford Ice Hogs

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Current job opportunities are posted here as they become available.

Job Title: Retail Associate, Full-Time Seasonal
Department: Rockford Ice Hogs Business  Operations
Reports to: VP, Marketing, Content and Operations
Location: This position is 100% in-person and is based in Rockford, IL.
Hours: Standard business hours are9:00 am - 5:00 pm / Monday - Friday. However, all positions require non-traditional hours (nights, weekends, holidays) based on the event schedule.
Duration: 2026-27 AHL Season (September through April)
Status: Full-Time, Seasonal, Non-Exempt
# Direct Reports: None
Compensation: $17.00 per hour

The Rockford Ice Hogs is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

The Rockford Ice Hogs have an immediate opening for a Full-Time Seasonal Retail Associate located at the BMO Center in Rockford, IL. In this role, you will be responsible for supporting the overall retail business for the Ice Hogs through item/SKU setup, purchase orders, e-commerce, reporting and analytics, vendor coordination, retail buying, internal and VIP requests, retail operations, gameday needs, and more.

Your job will be to help ensure fans get the right products, on time, everywhere we sell, while providing exceptional customer service.

• Support all merchandise operations related to Retail Platform-inventory; point of sale and e-commerce fulfillment.
• Partner with the Brand Team to assist in the design, development, and ordering of merchandise concepts.
• Support the Ice Hogs Team Store merchandise operations during game nights.
• Maintain comprehensive knowledge of apparel and merchandise offerings while supporting ongoing inventory management efforts.
• Maintain store appearance by ensuring merchandising standards, accurate signage, and timely product restocking.
• Accurately and quickly operate the point-of-sale system to process merchandise sales.
• Demonstrate ability to interact with large masses of customers in a fast-paced environment.
• Support the management and coordination of part-time staff during game nights.

• Update and manage Ice Hogs online team store on
• Own product photography workflow (sample requests, shot lists, basic prep/shoot when needed) and maintain digital assets hygiene.
• Manage online order tracking and shipping processes to ensure accuracy and efficiency.
• Maintain accurate inventory levels and product listings for Ice Hogs merchandise available on

• Update and maintain organizational retail sales reports.
• Develop, maintain, and distribute inventory, sales, and on-order reports while proactively identifying risks and opportunities related to stock levels, aged inventory, preorder timelines, and delayed purchase orders.
• Support the development and execution of an annual strategic plans that align with revenue goals.
• Maintain accurate tracking of cost of goods sold to support retail financial performance.
• Produce concise post-mortems with baselines vs. target, lift by placement, code usage, and learnings to inform future strategies.

• Associate’s or Bachelor’s degree in Retail Management, Business Administration, Marketing or related field
• Must be available to work all 2026–2027 Rockford Ice Hogs home games.
• 2-4 years’ experience in retail, merchandising or event management, ideally within a professional sports team, entertainment or event-driven organization
• Strong analytical and business acumen with experience in analytics, forecasting, scenario analysis, P&L management,…