Seamstress Tailor Sewist at David's Bridal Rockford, IL

Alterations Specialist

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person.
• Communicate clearly and concisely, adapting style to suit customers by problem solving and conflict resolution.
• Use all systems to manage the customer flow to deliver a five‑star customer experience.
• Maintain all service levels: prepared, welcoming, meet needs & be there for all customers, including operational checklist tasks and meeting emotional and practical needs.
• Provide exceptional service to multiple customers at one time and contribute to the store’s Five‑Star Customer Service goal.
• Proactively address customer concerns with confidence, know when to escalate, and partner with leadership.
• Communicate how alterations can enhance a dress and promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards for a flawless shopping experience.
• Dress professionally in accordance with the Dress Code Policy.
• Greets and escorts all alteration customers to and from appointments.
• Maintain quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before delivery.
• Respond promptly to all customer questions by providing product and service information.
• Build long‑term relationships with customers to exceed satisfaction and loyalty.
• Maintain inventory management by processing special orders, pick‑ups, and ensuring quality standards for all merchandise.
• Ensure alteration pricing conforms to company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues swiftly and effectively following company guidelines.
• Process transactions accurately at the cash wrap and support all related behaviors.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks assigned by store management.

Occasional standing, walking, sitting for extended periods; reaching, climbing stairs; stooping, kneeling, crouching, crawling; bending, twisting; moving throughout the store; speaking and hearing customers. Manual dexterity required for POS use, counting money, steaming garments, accessing computers, and initiating or receiving telephone calls. Ability to lift or move up to 10 pounds. Vision requirements include close and distance vision, peripheral vision, and ability to read and use computer, electronic devices, and phones for long periods.

• High school diploma or equivalent.
• 1–2 years of prior retail experience in apparel or specialty store.
• Prior sewing experience required, preferably in bridal or special‑occasion production.
• Prior experience with a computerized POS system is a plus.

• Competitive pay and team bonus.
• Dayforce Wallet – Get Paid Early.
• Referral incentive program.
• Generous Dream Maker discount after first pay period.
• Vision care.
• Supplemental insurances – critical illness, hospital indemnity, accidental injury.
• 401(k) program.
• Discounts for identity theft protection, home and auto insurance, mobile legal, Met Life and Hyatt legal plans, pet insurance.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at  or  for accommodations or more information on our accommodation policies.

Policy:
Candidate use of AI in live interviews is prohibited. During any live interview, candidates must not use real‑time generative AI tools. Assistive technologies may be used. This policy applies to all interview stages.

Disclaimer:
This job description highlights general duties and qualifications. Actual duties and responsibilities may vary and are subject to store management discretion.