Retail Sales Associate - Part Time

Company Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features high quality, award-winning cannabis products in America. With dozens of locations nationwide, our Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees.

We focus on Social Equity and Educational Development through the SEED initiative to reflect the communities we serve and ensure equal opportunity for all to learn and participate in cannabis businesses. At Cresco Labs, we aim to lead the nation’s cannabis industry with focus on quality, consistency, integrity, and professionalism. If you’re interested in joining our mission, read on to learn about our team and opportunities.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with professionalism and precision in each new market we enter.

The Wellness Advisor of Sunnyside Rockford, IL will advise customers (recreational, medicinal and caregivers) in selecting proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use customer service, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, and from order fulfillment to checkout.

Compliance with applicable state and company regulations will be at the forefront of all tasks.

At Sunnyside, we believe the employee experience is paramount. With a focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:

• The opportunity to learn fundamental cannabis product knowledge and industry compliance standards.
• Training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative and personalized approach.
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service.

Our dispensaries are typically open seven days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules are 15–25 hours per week and typically based around peak hours.

• Energetic with strong interpersonal skills and the ability to work well with others; collaboration is key to our team’s success.
• Enjoy helping people; consulting with customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• Resilient and agile; use challenges as opportunities to learn and grow.
• Operate with a high level of integrity, especially in a highly regulated industry.

• Greet customers to provide a best-in-class experience.
• Build customer relationships by asking questions and listening to customer needs, fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their effects.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders being dispensed in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’sPoint of Sale system, following SOPs.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with state regulations and company standards.
• Perform routine inventory counts and…